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How to ensure a customer focus in school operations this back-to-school.

K-12 leaders have been rightfully focused on improving remote learning in their districts in the wake of COVID-19.

But students and teachers will inevitably return to brick-and-mortar buildings this fall — in one way or another. This presents a unique set of operational challenges, from ensuring a healthy learning environment that includes the likely use of masks, temperature checks, and disinfecting classrooms, to providing meals and transportation according to scattered schedules.

In order to be successful, school leaders must build and launch new operational models while also keeping their communities and staff informed and engaged. But, how exactly, to do that effectively?

The below resources are designed to help you get the most out of the virtual workshop—during and after the session. To download and/or print materials, simply click the corresponding handout(s) below.