PRINTABLE WEBINAR RESOURCES
 
Leading with empathy
 
How patience, kindness, and understanding can help build trust in uncertain times.

These are challenging times. As you struggle to meet the needs of students and families, parents are struggling to support their children—and to keep them learning—from home. Understanding the challenges your school community is facing is essential, as is empathizing with the many different ways parents, students, and others experience them. Visualizing customer attitudes and behaviors is an important step in learning how to serve with patience, kindness, and understanding.   

The below resources are designed to help you get the most out of the virtual workshop—during and after the session. To download and/or print materials, simply click the corresponding handout(s) below.