MANAGING CUSTOMER EXPERIENCE WITH INTENTIONALITY
in FCPS
How well a district delivers on customer experience every day is at the heart of its perceived brand, culture and climate, and the leadership team’s readiness to address critical issues like student safety and other unforeseen events which force them into a reactive mode.
Research has shown that how employees are treated when they seek customer service from their school and Central Office has a significant impact on their morale and the longevity of their careers in a school district.
Customer service is not a new activity for school districts. However, doing this work with intentionality often reveals gaps in existing practice. Districts need an end-to-end design of the Customer Experience, professional development of staff, and a dashboard of key indicators for continuous improvement.
K12 Insight has been a leader in Customer Experience for K-12 schools, and we’re pleased to share some of our findings with FCPS.
An Overview of Let's Talk!
Discover why there’s a growing movement to embrace an intentional customer experience in America’s Public Schools.
Powering Human Resources departments
See how Fort Bend ISD in Texas uses a focus on customer service to boost employee engagement and morale.
Risk prevention starts with a single step
How a focus on stronger communication can help cut down on the number of safety and PR crises your schools face.
5 Reasons to Adopt a Customer Service Mindset in Schools
How creating exceptional customer experiences improves the school environment.
The 2019 State of K-12 Customer Experience Report
See the full findings from our 2019 State of K-12 Customer Experience report—the first national study of its kind—which defines the link between effective community engagement and school success.
TURN EVERYDAY SCHOOL INTERACTIONS INTO EXCEPTIONAL EXPERIENCES
If you have any questions, feel free to reach out using the information below.
Suhail Farooqui
CEO
K12 Insight
703 | 542 | 9610
sfarooqui@k12insight.com
Visit Us
2291 Wood Oak Drive
Suite 300
Herndon, VA 20171
Contact us
(703) 542-9600
www.k12insight.com
Visit Us
2291 Wood Oak Drive
Suite 300
Herndon, VA 20171