News & Blog
828 results
Blog 1 min
Understanding your customer service quiz score
Congrats! You just completed K12 Insight's customer service quiz at NSPRA! Now let's find out what your score means.
News
San Antonio ISD’s Shawn Bird named 2023 Gerald D. Dawkins Leadership Builder Award recipient
Bird recognized for commitment to empowering educators and developing future K-12 leaders
News
Revealing Gaps in Parent-District Communications: Insights from a National Report
K12 Insight’s latest customer service report finds the families who need the most support are disproportionately left out of teacher- or school-ini...
Blog 3 mins
Improving School Service: The 4 Phases Journey
How to develop your district's customer service journey Customer service isn’t a switch districts can turn “on” or “off.” It’s a comprehensive cul...
Blog 3 mins
The 3 Pillars of Customer Service in Schools: A Guide to Improvement
The phases of customer service in schools are defined by three pillars: processes and workflows, use customer intelligence and technology, and dist...
Blog 2 mins
Adopting a Customer Service Culture in School Districts: How and Why
Adopting a customer service mindset — and backing it up with a functional customer service and intelligence platform — will build trust capital, im...
Blog 3 mins
Customer Service's Ripple Effect: 3 Ways It Impacts Your School District
Customer service is helping school districts nationwide build trust and create positive experiences that lead to satisfied families and increased e...
Blog 3 mins
Assessing Customer Service: 4 Questions for Your District
Building a culture of customer service in your district is key to increasing parent satisfaction and keeping families enrolled. Here are four quest...
Blog 3 minutes
Your next strategic plan will be your best yet: A how-to guide for district leaders
Seemingly unrelated issues in your district are likely connected by one common thread: poor customer service. Here’s exactly how to fix it in your ...