02-LT! Summer Learning Series swag site

01. Summer Housekeeping

Beep Beep! The tour bus has arrived. Before the band can hop off and rock, it’s important they complete the soundcheck and tune up the guitars. In our first summer session, we will take you through our rockin’ summer DIY checklist and review best practices to make sure your Let’s Talk! account is tuned up and ready to go for the back-to-school season. You will even have backstage passes that allow you to vibe with other school districts. Join this session if you want to get your account groovin’ with your operational changes for the 2021-2022 school year.

PRESENTATION RESOURCES

BLOG POST
Let’s Talk! 16.0: A solution that is as flexible as you are
Our latest Let’s Talk! release brings key features and updates—including new browser-based notifications, increased translation support, and more dashboard filters—to help you better understand and serve your community. READ ON.

PRESS RELEASE
K12 Insight launches Spanish, live agent capabilities for Let’s Talk! Assistant—the first chatbot for K-12 schools
New features enable school leaders to provide equitable customer service and engagement to Spanish-speaking families, create internal efficiencies LEARN MORE.

BLOG POST
4 strategies for managing the chaos of back-to-school inquires
Clear your inbox and respond quickly to families and staff. LEARN HOW.

02. Get Ahead of the Game

Beep Beep! The tour bus has arrived. Before the band can hop off and rock, it’s important they complete the soundcheck and tune up the guitars. In our first summer session, we will take you through our rockin’ summer DIY checklist and review best practices to make sure your Let’s Talk! account is tuned up and ready to go for the back-to-school season. You will even have backstage passes that allow you to vibe with other school districts. Join this session if you want to get your account groovin’ with your operational changes for the 2021-2022 school year.

PRESENTATION RESOURCES

Presentation deck

CASE STUDY
Driving a customer service focus in Walton County School District
Learn how K12 Insight helps Walton County School District in Florida establish internal accountability, increase collaboration, and provide excellent customer service. LEARN MORE.

ONE-PAGER
Let’s Talk! Telephony — how and why
Increase community engagement and continuously provide positive customer experiences by enabling Let’s Talk! phone and text features. LEARN HOW.

COMMUNICATIONS KIT
Let’s Talk! Communications Kit
Promote Let’s Talk! across your community to introduce the solution or remind stakeholders about it ahead of back-to-school and throughout the year. CHECK IT OUT.

03. Data into Action

It’s great that you’re using Let’s Talk! to listen to your customers about what’s important to them, but what are you doing with the data from these interactions? Attend this virtual learning session to learn how to make the most of your dashboard and the reports you have available to you as a system administrator. We’ll dig into dialogues categorized as positive and negative experiences and will review best practices for analyzing them for themes. We’ll also teach you how to create your own Executive Summary – perfect for sharing with district leadership to help them understand your use of Let’s Talk!.

PRESENTATION RESOURCES

Presentation deck

TOOLKIT
The Ultimate K-12 Secret Shopping Toolkit
Reveal the true state of customer service in your district and gather critical baseline service data using the first-ever K-12 secret shopping toolkit. GET YOUR FREE TOOLKIT.

CASE STUDY
Navigating back-to-school in Austin ISD
Learn how K12 Insight helps Texas’s Austin ISD manage a 10x increase in incoming communications during back-to-school season and realize their equity-focused mindset by improving accessibility, increasing engagement, and building trust. LEARN HOW.

04. Set Up Your Year For Success

We’ve learned so many fun tips and tricks in the Let’s Talk! Summer Learning Series so far. This session will focus on a few final key items to have in place before the next school year. Specifically, you’ll learn how to set customer service standards and thresholds by department, school, and district. You’ll also learn how to create automated workflows to make your Let’s Talk! account management seamless. Finally, you’ll learn how other districts are creatively using Let’s Talk! to build positive relationships internally and community-wide. Let’s get ready for a great year!

PRESENTATION RESOURCES

Presentation deck

ONE-PAGER
Let’s Talk! Supercharged Cx Skills
Our newest customer service professional development workshops focus on helping Let’s Talk! teams supercharge critical customer service skills, drive internal efficiencies, increase collaboration, and deliver exceptional customer experiences — every time. LEARN MORE.

LIVE VIRTUAL WORKSHOP
Make or Break: Create the Experience Your Customers Crave
Every interaction has the potential to make or break your district in the minds of your stakeholders. Join us online for a free interactive workshop on Thursday, Aug. 5 at 2p.m. EDT / 11a.m. PDT to learn how to make this school year memorable for all the right reasons. Plus, we’ll dive into real K-12 secret shopping data—and you won’t believe what we found. SAVE YOUR SPOT.