1. Set up automated workflows

Automate routine processes with flexible, rule-based workflows that take the mundane off your team’s plate. System Administrators can create automatic, condition-based workflows in Let’s Talk! to build efficiency, improve performance, and enhance data. Learn more about automated workflows.

Three key workflows to consider if you’re experiencing an increase in dialogue volume: 

1. Reply to anyone who submits a dialogue to any or select high-volume interest areas letting them know you’ve received their inquiry and response times are delayed. 
2. Send password questions directly to IT or tech support, regardless of the original interest area, to ensure a timely response.
3. Tag dialogues with certain keywords — such as COVID-19 or masks —  for easy data analysis later. Learn more about tags.

3. Work faster with bulk editor

Close multiple dialogues at once and/or send the same reply to several customers simultaneously with the Let’s Talk! bulk editor feature. Learn more about performing bulk actions.

Some bulk actions that are particularly helpful if you’re experiencing an uptick in dialogues: 

• Send the same reply to multiple customers
• Close multiple dialogues or update their status
• Add team members or set an owner for multiple dialogues
• Leave an internal comment on select dialogues
• Tag multiple dialogues at once

4. Automatically answer FAQs with Let’s Talk! Assistant chatbot

Give families and other community members a fast, easy way to get answers with 24/7 automated customer service from any device. Research shows that up to 80 percent of questions can be answered by chatbots — freeing up staff to respond to more personalized or nuanced questions. 

Let’s Talk! Assistant’s new Spanish feature allows users to toggle seamlessly between languages so they can communicate comfortably. Learn more about Let’s Talk! Assistant, including the new Spanish feature, here. 

“Let’s Talk! Assistant is as efficient for us as it is for families. It gives parents an intuitive way to ask questions whenever their schedules allow — even if it’s after hours — and get an immediate, precise response. That frees up our staff to attend to other responsibilities, including high-touch customer interactions.”  — Krista Stockman, Public Information Officer, Fort Wayne Community Schools.

More ways to use Let’s Talk!
Want to see how other districts are using Let’s Talk! to increase staff productivity and successfully manage an influx in dialogues? Check out our latest whitepaper.