IMPROVING CUSTOMER EXPERIENCE
in the Nation’s Largest School Districts
School districts do customer service every day. But, as school leaders look for new ways to engage families and retain high-quality teachers and staff, many of the nation’s largest urban systems have begun allocating funding to a more rigorous and intentional approach. That includes defining standards for exceptional service, providing employees with the training and resources they need to succeed, applying metrics and dashboards to chart their progress, and using what they learn to put their teams and their schools on a path to continuous improvement.
We help school districts nationwide–including more than 30 percent of CGCS member districts–mitigate risks, limit distractions, and build trust in the community. Based on these partnerships, we pulled together a few resources that might help you visualize how we can work together to improve the customer experience in your district.
Learn how El Paso ISD in Texas is improving and measuring the customer experience — and get the key takeaways from Superintendent Juan Cabrera’s presentation at the recent CGCS Fall Conference.
See how Atlanta Public Schools uses Let’s Talk! to make it easy for parents and others to reach out while ensuring a positive customer experience district-wide.
Findings from our 2019 State of K-12 Customer Experience report showed that building trust is a No. 1 priority. Here’s how some of our district partners prioritize trust.
2291 Wood Oak Drive
Herndon, VA 20171
contact sales (LT! link here)