Intentionality and Focus on
Customer Experience
in Vallejo City Unified School District
Everyday, hundreds of internal and external stakeholders turn to VCUSD staff for help with questions and concerns. An intentional approach to Customer Experience would ensure every single interaction is used as an opportunity to win over the customer. Over time, those interactions determine the brand of the district—which, in turn, determines winners and losers in the age of School Choice.
We specialize in helping schools go beyond communication to enhancing their brand one interaction at a time. We’d love to show you how.
The School Leader's Definitive Guide to Capturing Market Share
Get key insights on competing for students in the age of school choice, including a 4-step strategy for capturing school market share.
Case Study: La Habra City School District (CA)
See how La Habra City School District engages its community in important conversations—including district-wide reconfiguration—and reverses declining enrollment.
Beating the competition with customer service
See how California’s Santa Ana USD combats declining enrollment by focusing on community engagement and customer experience.
VIDEO: How Let's Talk! works
Engage your entire community and improve your customer service with Let’s Talk!. Here’s a quick rundown.
TURN EVERYDAY SCHOOL INTERACTIONS INTO EXCEPTIONAL EXPERIENCES
If you have any questions, feel free to reach out using the information below.
Suhail Farooqui
CEO
K12 Insight
703 | 542 | 9610
sfarooqui@k12insight.com
Visit Us
2291 Wood Oak Drive
Suite 300
Herndon, VA 20171
Contact us
(703) 542-9600
www.k12insight.com
Visit Us
2291 Wood Oak Drive
Suite 300
Herndon, VA 20171